You decide how long your data stays with us. If you want to delete your account and the stored data, you can do so yourself at any time. This article explains how it works and what to keep in mind.
Deletion directly in your account
Deletion is a self-service option in your account settings — you do not need to write an email or wait for it to be processed. Here is how to proceed:
- Sign in to your account and open the Settings section.
- Select the option to delete your account there.
- As a safeguard, confirm the action by typing the word DELETE.
This confirmation ensures that deletion is not triggered by accident.
What gets deleted
By deleting, you exercise your right to erasure (Art. 17 GDPR). Your account and the personal data associated with it are removed. Only information we are legally required to retain remains — for example, tax-relevant invoice data. Exactly which data this covers is set out in the privacy policy.
Please note: deletion cannot be undone. An application that has not yet been completed, along with the information stored for it, will be lost in the process.
How long your data remains stored
Your data remains stored for as long as your account exists — so you can return to your details and documents at any time. You decide when it is deleted: with the self-service deletion in your settings, as soon as you no longer need your account. The retention periods in detail are set out in the privacy policy.
Need help? If you get stuck with deletion or have questions about your stored data, get in touch through our contact page. The binding data protection information can be found in the privacy policy.